All paper bag orders are made based on customer specifications (size, color, branding, design).
Customized products are non-returnable and non-refundable unless they are defective or incorrect as per your confirmed order.
If you receive damaged, defective, or wrong items, you must notify us Same day of delivery.
Please send clear photos/videos of the issue along with your order details to lemonx279@gmail.com.
Upon review and confirmation, we will offer one of the following:
A replacement for the defective items
A refund (partial or full, depending on the issue)
A credit for future purchases
Slight variations in color or print (due to eco-friendly printing methods)
Minor changes due to manual cutting or folding
Late notification of issues (after 3 days from delivery)
Approved refunds will be credited in bank account within 7–10 working days via the original payment method or bank transfer.
Refunds will only be made after verifying the claim and receiving returned items if requested.
Return shipping costs (if required) will be covered by LemonX in case of an approved claim.
Orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2-3 business days once payment verification has been obtained. Orders placed on Saturdays and Sundays and on public holidays, will begin processing the following business day for acceptation. All customers will receive a confirmation email when the order has been shipped. Pre-order products will need 4 weeks to be shipped. All orders are shipped via insured courier. International shipping world-wide so that we can spread the luster of our products all over the world. The exact shipping cost and delivery period for international deliveries will be worked out by our customer service team depending on the location and order value, and communicated within 2 business days of receiving the order. Once a product is shipped it will be delivered within 5-7 working days.
For orders refused at delivery without valid reason, shipping charges will not be refunded.
