Return & Refund Policy

1Scope & Eligible Products

For standard catalog products (festive and gifting paper bag packs), we accept returns or replacements for damaged, defective, or incorrect items.

2Damage or Defect

If you receive damaged, defective, or wrong items, you must notify us within 3 days of delivery.

Please send clear photos/videos of the issue along with your order details to:

lemonx279@gmail.com

Upon review and confirmation, we will offer one of the following:

• A replacement for the defective items
• A refund (partial or full, depending on the issue)
• A credit for future purchases

3Returns Not Accepted For

• Slight variations in color or print (due to eco-friendly printing methods)
• Minor changes due to manual cutting or folding
• Late notification of issues (after 3 days from delivery)

4Refund Process

Approved refunds will be credited in bank account within 7–10 working days via the original payment method or bank transfer.

Refunds will only be made after verifying the claim and receiving returned items if requested.

5Shipping & Handling

Return shipping costs (if required) will be covered by LemonX in case of an approved claim.

Orders placed from Monday to Friday (excluding holidays) will be processed and shipped within 2-3 business days once payment verification has been obtained. Orders placed on Saturdays and Sundays and on public holidays, will begin processing the following business day for acceptation.

All customers will receive a confirmation email when the order has been shipped. Pre-order products will need 4 weeks to be shipped. All orders are shipped via insured courier.

International shipping world-wide so that we can spread the luster of our products all over the world. The exact shipping cost and delivery period for international deliveries will be worked out by our customer service team depending on the location and order value, and communicated within 2 business days of receiving the order.

Once a product is shipped it will be delivered within 5-7 working days.